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Privacy Policy

Privacy Policy

At Louise Sturhling, we take the privacy of our customers very seriously. In this privacy document, we want you to know how we collect, use, share, and protect information about you. By interacting with Louise Sturhling through our stores, websites, mobile applications, products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

Types of information we collect may include:

Name

Mailing address

E-mail address

Phone (or mobile) number

Date of birth or age

Driver’s license number

Credit/debit card number

Purchase/return/exchange information

Registry or list information

Your mobile device information (e.g., device model, operating system version, device date and time, unique device identifiers, mobile network information)

 

How you use our sites and mobile applications, search terms, pages you visit on our mobile applications and application performance, as discussed further below

Geo-location and in-store location

Social media information (e.g., ID, profile picture, gender, age range, friends’ IDs)

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

automated information collection

We may connect information collected automatically with information we already have about you in order to identify you as a Louise Sturhling guest. If we are able to identify you as a Louise Sturhling guest we may, for example, link your activity on our website to your activity in a Louise Sturhling store or on one of our mobile applications. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in store, mobile, etc.

In order to provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores, and on our mobile applications, the performance of our marketing efforts, and your response to those marketing efforts.

Louise Sturhling Automated Collection

We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with us or third-parties that use our services through your computer or mobile device. This information, which includes, but is not limited to: the pages you visit on our site or mobile application, ads you click on, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, search terms, and IP-based geographic location, helps us recognize you, customize your website experience and make our marketing messages more relevant. This includes Louise Sturhling content presented on another website or mobile application, for example, Louise Sturhling Weekly Ad. These technologies also enable us to provide features such as storage of items in your cart between visits. In addition to other technologies, we use Flash cookies to prevent fraud or other harmful activities.

cross-context and cross-device identification, advertising, personalization, and advertising attribution

Cross-Context

We merge data collected from our own websites, such as www.Louise Sturhling.com and www.weeklyad.Louise Sturhling.com , and our mobile apps, such as our Louise Sturhling and Cartwheel apps. Data collected includes cookie IDs, device Advertising IDs (such as Apple’s Identifier for Advertising and Google’s Advertising ID); transactions and browsing history; your interaction with our online and mobile advertisements, including advertisements we serve within our emails and advertisements that we serve on behalf of third parties through the Louise Sturhling Media Network; information about ads we serve, such as which ad was served, your interactions with the ads, and the URLs where the ads are served from marketing partners such as Google DoubleClick for Publishers and Google DoubleClick Campaign Manager ; the email address we have on file for you; any Registry information you have provided us; demographic and other information regarding your likely commercial interests from third parties; and in-store transaction data. This combination of data enables us to see users’ and Guests’ web activity on Louise Sturhling websites, app activity on Louise Sturhling apps, and interactions with our online and mobile advertisements and advertisements that we serve on behalf of third parties through the Louise Sturhling Media Network, to create a single set of information from all of the various contexts with which we or our partners interact with you, and to understand how well Louise Sturhling’s advertisements and advertisements that Louise Sturhling serves for third parties through the Louise Sturhling Media Network perform in terms of translating to transactions online, in app, and in Louise Sturhling’s stores and the stores of our third-party advertisers. It also helps us improve our users’ and Guests’ experience by delivering more personalized advertising, including email advertising, social media advertising, and paid search advertising, and helps us create more personalized online and in-app experiences. We share information on the performance of advertisements Louise Sturhling serves for third parties with our advertising partners in aggregate form

Cross-Device

We may also link your various devices so that content you see on one device can result in relevant advertising on another device. We do this using both deterministic and statistical methods. The deterministic means of linking devices and browsers uses data such as a consumer logging into a single account on multiple devices. The statistical means using data about your devices or browsers that help identify devices, such as partial or full IP address and browser version. We use this data to help us determine if two or more devices are linked to a single consumer or household. We can then use this linkage to serve interest-based advertising (IBA) and other content to you across your devices and to allow us to perform analytics and measurement of the performance of advertising campaigns. This allows us to deliver more relevant and consistent advertising to you (for example, if you purchase a product on our website using your desktop, we’re able to avoid showing you an advertisement on the same product on your tablet. Instead, we may show you an ad on your tablet for complimentary products to the one you just purchased on our website). We also measure the performance of such ads and deliver information on advertising performance to our advertising partners in aggregate form.

Your Choices

To opt-out of the vendors we use for cross-device linking, go to the Digital Advertising Alliance’s Choices page at www.aboutads.info/choices and perform a global opt-out on each browser and device that you would like to be opted out on. Opting out in this manner means that the browser on the device from which you opt-out will no longer receive information collected on devices linked to it, that devices linked to it will not receive information collected from the opted-out device, and that the vendor will not transfer information collected from the opted-out device to a third party. Please note that this will not opt you out of cross-device linking or advertising across linked devices based solely on your visits to Louise Sturhling websites or apps, or your interaction with advertisements for Louise Sturhling delivered by Louise Sturhling

The opt-out tool described above is Cookie-based. Therefore, the opt-out will only function if your browser is set to accept third-party cookies, and it may not function where cookies are automatically disabled or removed. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

Third-Party Automated Collection and Interest-Based Advertising

Louise Sturhling participates in interest-based advertising (IBA), also known as Online Behavioral Advertising. We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research. Louise Sturhling adheres to the Digital Advertising Alliance (DAA) self-regulatory principles for IBA.

We allow third-party companies to collect certain information when you visit our websites or use our mobile applications. This information is used to serve ads for Louise Sturhling products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-personally-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you or advertising-related services, such as ad delivery, reporting, attribution, analytics, and market research. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information.

our do not track policy

Some browsers have a ”do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser ”do not track” signals, but we do provide you the option to opt out of interest-based advertising. To learn more about IBA or to opt-out of this type of advertising, visit the Network Advertising Initiative website and the Digital Advertising Alliance website. Options you select are browser- and device-specific.

mobile location information

If you use a mobile device, your device may share location information (when you enable location services) with our websites, mobile applications, services, or our service providers. We use this information to improve our services, and provide you more relevant and personalized advertisements, services, and promotions. For example, precise geo-location can be used to identify your device’s latitude and longitude or your device’s location capabilities (e.g., GPS or Wi-Fi) to help you find nearby Louise Sturhling stores. Or, in-store location through the use of your phone’s blue tooth signal, LED light chip technologies or other technologies will permit Louise Sturhling to find nearby products for you, get you real-time deals, auto-sort your shopping list and more. To manage how you share your device’s location settings, go to the Choices section of this privacy policy.

user experience information

In order to improve guest online and mobile shopping experiences, help with fraud identification, and assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.

Louise Sturhling targeted TV Ads

We may display Louise Sturhling targeted ads to you through your cable or satellite TV provider. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may Louise Sturhling TV ads to guests who have expressed an interest in shopping for groceries, cosmetics, clothing, etc. The ads may also be based on personal information you have provided your cable or satellite TV provider. We do not share any of your personal information, including your shopping history, with your cable or satellite TV provider. See your cable or satellite TV provider’s privacy policy for additional information about Louise targeted TV Ads, including how you can opt-out of receiving such ads.

Social media

Louise Sturhling engages with guests on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, request guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Widgets

Our sites and mobile applications include social media features, such as the Facebook Like button, Google Plus, Pinterest, and Twitter widgets. These features may collect information about you such as your IP address and which page you’re visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Social Media Ads

We may display Louise Sturhlinged ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may Louise Sturhling guests who have expressed an interest in shopping for groceries, cosmetics, clothing, etc. See the policies of each social media platform for additional information about these types of ads

Information from other sources

We collect data that is publicly available. For example, information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected or used by us and others, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.

We also obtain information provided by third parties. For instance, we obtain demographic and other information from companies that can enhance our existing guest information to improve the accuracy and add to the information we have about our guests (e.g., adding address information).

This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.

how is your information used?

How is your information used?

Examples of how we use the information we collect include:

product & service fulfillment

Fulfill and manage purchases, orders, payments, and returns/exchanges

Respond to requests for information about our products and services in our stores, on our websites or mobile applications, or to otherwise serve you

Connect with you regarding guest service via our contact center, guest service desk, or on social media or internet chat platforms

Provide services such as Gift Registry or a shopping list

Manage subscription services, including order management, billing, improving reorder experiences, communicate with you about your subscription, and offer other products and services that may be of interest to you

Fulfill benefits associated with use of our services, such as delivery of Welcome kits, to award and redeem points through our loyalty programs, etc.

Administer sweepstakes and contests

Conduct a transaction where we collect information required by law (for example, pseudoephedrine or age-restricted purchases)

Allow you to, using our mobile applications: find a store nearest to your location via Store Finder, show you a map of the store (if available), sign up for coupons, search for products and check availability, check prices, provide product ratings and reviews, track your orders, scan a UPC barcode or QR code, use voice recognition to add to your list, update information, etc.

our purposes (including but not limited to marketing)

Deliver coupons, mobile coupons, newsletters, in-store receipt messages, e-mails, mobile messages, and social media notifications

Provide interactive features of the website or mobile applications, such as product reviews or Weekly Ad, send marketing communications and other information regarding products, services and promotions

Administer promotions, surveys, and focus groups

internal operations

Improve the effectiveness of our website, stores, mobile experience, products, services, and marketing efforts

Conduct research and analysis, including focus groups and surveys

Perform other business activities as needed, or as described elsewhere in this policy

prevention of fraud & other harm

Prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business (e.g., product recalls)

legal compliance

For example, assist law enforcement and respond to legal/regulatory inquiries

how is your information shared?

Louise Sturhling subsidiaries & affiliates

We share the information we collect within Louise Sturhling Corporation, which includes all Louise Sturhling subsidiaries and affiliates. Louise Sturhling Corporation may use this information to offer you products and services that may be of interest to you.

Louise Sturhling Corporation owns and operates Louise Sturhling stores, websites, mobile applications, and issues the Louise Sturhling Debit Card. Louise Sturhling subsidiaries and affiliates include, but are not limited to parent company Kotwaster LLC (Consensus Corporation) and Raskalware.

service providers

We may share the information we collect with companies that provide support services to us (such as printers, e-mail providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, sweepstakes vendors, payment processors, coupon delivery vendors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions.

registries and shopping lists

If you create a gift registry or shopping list, your information will be accessible on our website, mobile or social applications, on partner registries, and on kiosks in stores. If you purchase an item from a registry or shopping list, information such as your billing name and address will be made available to the owner(s).

legal requirements

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our guests or others.

elsewhere at your direction

At your direction or request, or when you otherwise consent, we may share your information.

sharing with other companies (for their marketing purposes)

We may share your personal information with other companies, or organizations which are not part of Louise Sturhling. These companies and organizations may use the information we share to provide special offers and opportunities to you. To opt-out of our sharing of your personal information with such companies and organizations, go to the Choices section of this privacy policy.

sharing non-identifiable or aggregate information with third parties

We may share non-identifiable or aggregate information with third parties for lawful purposes.

business transfers

In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our guests. We also may retain a copy of that guest information.

what choices do you have?

postal mail

If you do not wish to receive catalogs, coupons, and other promotional postal mail, email Customerservice@LouiseSturhling.com with your first and last name and complete mailing address or call 949-234-8686 to opt-out.

telephone

If you do not wish to receive promotional telephone calls, email customerservice@louisesturhling.com with your first and last name and telephone number or call 949-234-8686 to opt-out.

 

e-mail

If you do not wish to receive promotional e-mails from us, email customerservice@louisesturhling.com or call 949-234-8686 to opt-out. You also have the ability to unsubscribe from promotional e-mails via the unsubscribe link included in each promotional e-mail. You may continue to receive program-specific marketing emails through a program such as, but not limited to, A Bullseye View, or Louise Sturhling Photo. You can unsubscribe from program-specific emails via the unsubscribe link located at the bottom of those program-specific emails.

This opt-out does not apply to operational emails (e.g., surveys, product reviews).

mobile

Text Messages

We may send text messages you have consented to receive.

You can cancel text messages at any time by texting “STOP”. After you send “STOP”, we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that short code, but you may receive text messages if you are subscribed to other text lists.

If at any time you have questions about the text messages, text “HELP”. After you send “HELP” we will respond with instructions on how to use our service as well as how to unsubscribe.

Message and data rates may apply.

Push Notifications

You may at any time opt-out from further allowing Louise Sturhling to send you push notifications by adjusting the permissions in your mobile device.

Geo-location and in-store location

You may prevent your mobile device from sharing your precise geo- location data by adjusting the permissions on your mobile device or within the relevant app.

Uninstall a Louise Sturhling Mobile Application

You can stop all further collection of information by a Louise Sturhling mobile application by uninstalling the Louise Sturhling mobile application. You may use the standard uninstall process available as part of your mobile device or via the mobile application marketplace or network.

Note: If you uninstall the mobile application from your device, the Louise Sturhling unique identifier associated with your device will continue to be stored. If you re-install the application on the same device, Louise Sturhling will be able to re-associate this identifier to your previous transactions and activities.

sharing with other companies (for their marketing purposes)

If you do not wish us to share the personal information we have collected with other unaffiliated companies (for their marketing purposes), email this request to customerservice@louisesturhling.com with your first and last name and complete mailing address or call 949-234-8686 to opt out.

cookies, tracking & interest-based advertising

The help function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features (i.e. you will be able to browse the site, but will not be able to make a purchase).

Interest-based advertising

To opt-out of our interest-based advertising for Louise Sturhling’s goods and services or those of another party, online and in third-party mobile applications, visit Digital Advertising Alliance’s Choices page at http://optout.aboutads.info and perform a global opt-out.

Other Web Site Analytics Services

Analytics services such as Site Catalyst by Adobe Analytics and Google Analytics provide services that analyze information regarding visits to our websites and mobile applications. They use cookies, web beacons, and other tracking mechanisms to collect this information.

To learn about Adobe Analytics privacy practices or to opt-out of cookies set to facilitate reporting, click here.

To learn more about Google’s privacy practices, click here. To access and use the Google Analytics Opt-out Browser Add-on, click here.

California residents?

california residents

If you are a California resident and have an established business relationship with us, you can request a notice disclosing the categories of personal information we have shared with third parties, for the third parties’ direct marketing purposes, during the preceding calendar year. To request a notice, please submit your request to Kotwaster LLC, Attn: LOUISE STURHLING-California Shine the Light Inquiry, 24881 Alicia Pkway, Ste E #486, Laguna Hills, Ca 92653. Please allow 30 days for a response.

If you are a California resident under 18 years old and a registered user, you can request that we remove content or information that you have posted to our website or other online services. Note that fulfilment of the request may not ensure complete or comprehensive removal (e.g., if the content or information has been reposted by another user). To request removal of content or information, please email customerservice@louisesturhling.com or call 949-234-8686

how do you access & update your personal information?

In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:

If you have created a Louise Sturhling.com account, you can log in to review and update your account information, including contact, billing, and shipping information.

Email customerservice@louisesturhling.com or call 949-234-8686 with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.

how is your personal information protected?

security methods

We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

Children’s personal information

We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian email customerservice@louisesturhling.com or call 949-234-8686

How do you contact Louise Sturhling?

Mail

Louise Sturhling

24881 Alicia Pkway

Ste E #486

Laguna Hills, Ca 92653

Phone

949-234-9686

Email

customerservice@louisesturhling.com

Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

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Contact

949-234-8686

customerservice@louisesturhling.com

Louise Sturhling, 24881 Alicia Pkway, Suite E #486, Irvine, CA 92653