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Limited Warranty

Limited Warranty

General Warranty (Excluding Refurbished/Auction Items). All Louise Sturhling products have a 90-day limited warranty commencing from the day of purchase. This limited warranty cover products against defects in materials and workmanship for 90-day from the date of purchase, when used in accordance with the instructions provided. This warranty does not cover damages or wear resulting from accident, misuse, abuse, commercial use, or unauthorized adjustment and/or repair. For all Louise Sturhling Pressure Cookers / Smoker, the removable lid and all components (floater valve, regulator knob, sealing ring, steam basket, stainless-steel rack, insert pot) are warrantied for 30 days from the day of purchase and DO NOT fall under the 90-day limited warranty of the unit. For all Louise Sturhling Air Fryers, the removable basket, tray, and all components are warrantied for 30 days from the day of purchase and DO NOT fall under the 90-day limited warranty of the unit.

Louise Sturhling® shall not be liable for loss of use or any other incidental, consequential or indirect costs, expenses or damages. There are no express warranties except as listed above. This warranty gives you specific legal rights, and you may have other rights which vary from state to state.

CALL: 1949-234-8686 or email our Customer Service at customerservice@louiseturhling.com for RETURN INSTRUCTIONS.

NOTE: Customer is responsible for all return shipping costs. When item(s) are returned under warranty as defective, they are thoroughly tested to verify manufacturer defect. If any item(s) are determined to be in proper working order after testing, all shipping costs to have the product returned to the customer will be the responsibility of the customer

30-Day Return Period: All return requests must be made within 30 days from the date of product purchase. Refunds are only applicable during the 30-day return period and may be subject to restocking fees up to 20% of the original purchased price. Defective products, including products with missing accessories, damaged, altered, or products that are otherwise rendered unusable due to damage during shipping are eligible for a refund or replacement. Louise Sturhling customer service will evaluate product return requests and make decision on case by case basis. Products that are altered, misused or tampered with DONOT qualify for a refund or ANY ATTEMT TO OPEN AND REPAIR A PRODUCT WILL AUTOMATICALLY VOID THIS WARRANTY.

NOTE: Customers are responsible for all return shipping costs.

Defective Products or Products Damaged During Shipping: Products that are within the 30-day return period and have been determined by our customer service to be defective are qualified for a return label for the product to be returned to Louise Sturhling for inspection and testing. Louise Sturhling will provide a return shipping label for defective product(s) only. Customers must contact the Carrier (shipping company) for products that have arrived damaged after initial transit. Clear photographic AND video proof of damage and/or defective products is REQUIRED prior to Louise Sturhling authorizing the return of any product.

Product Purchase from 3rd Parties. In order for the Louise Sturhling customer service team to look up the warranty information regarding the product(s), the original order information and/or proof of purchase is required. Without this information Louise Sturhling will be unable to move forward with providing a replacement under warranty, as we do not know the date or origin of the purchase. Louise Sturhling does not have a working business relationship with 3rd party selling sites or services or individuals which are not listed below as one of our Authorized Retailers. Louise Sturhling is not responsible for making inquiries to such 3rd parties for the purpose of obtaining documentation. It is the responsibility of the person(s) making the warranty claim to provide original documentation such as order information and/or a receipt so that customer service can process your request. Any claim made under Louise Sturhling warranty guidelines must be made by original purchaser of the product(s). Any defective product will be replaced if the issues with the device fall within warranty guidelines.

Authorized Retailers: Sears Marketplace, Amazon, Walmart and WayFair

Website: https://www.louisesturhling.com

This 90-day limited manufacturer’ warranty may/may not apply in all cases, depending on factors such as use of the product, where the product was purchased, or who you purchased the product from. Please review the warranty carefully, and contact the manufacturer if you have any questions

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Contact

949-234-8686

customerservice@louisesturhling.com

Louise Sturhling, 24881 Alicia Pkway, Suite E #486, Irvine, CA 92653